IT Support Manager, End User Operations

Location: Los Angeles, CA (Westside), 5 days onsite

Salary: $180,000–$200,000 base salary per annum plus bonus

Company

A global financial firm with offices across the US, Europe, the Middle East, and Asia.

What you will do

• Lead the service desk, Tier 2 endpoint engineering, and escalations to infrastructure engineering.
• Define and enforce SLAs while reporting on CSAT, backlog, reopen rates, and first-contact resolution.
• Provide white-glove technology support for executives and senior leadership.
• Manage Windows and Mac devices through Intune and other MDM tools, including builds, patching, asset inventory, refresh cycles, and secure disposal.
• Oversee identity and access management with Entra ID and Okta, plus Microsoft 365, collaboration tools, and license tracking.
• Support conference rooms and workplace technology while developing automation and first-line support for approved enterprise AI tools.

Requirements

• Experience managing a service desk or end-user support team while remaining hands-on with technology.
• Strong Microsoft 365 administration and Intune endpoint management skills.
• Identity management experience with Entra ID and/or Okta.
• Working knowledge of ITSM tools, SLAs, and escalation models.
• Practical AI and automation experience building workflows, agents, or pipelines.
• Comfort supporting executives and operating effectively in a high-demand environment.

Nice to have

• Background in private equity, credit, financial services, or a law firm.
• Experience managing both Mac and Windows environments.

Culture & Benefits

• Permanent, full-time employment with a base salary plus bonus.
• Visible role working directly with senior leadership.
• Small, growing IT team with responsibility for improving service delivery.
• Hands-on role managing a team of two to four people.

Hiring process

• Two to three interview stages with technology leadership.
• Final onsite conversation with a senior executive.
• Employer sponsorship is not available.