Senior Manager, Customer & Experiential Marketing

Location: Remote, anywhere in the continental United States. Approximately 20–25% travel is expected for Customer Advisory Boards, customer on-sites, dinners, and industry events.

Base salary: $160,500–$194,500 per year.

Company

Jasper provides an AI marketing agents platform that helps enterprise marketing teams orchestrate AI-powered work across campaigns, personalization, localization, and compliance.

What you will do

• Own the customer story pipeline from sourcing through legal and brand approval to publication, delivering four published stories per quarter.
• Build and manage the customer reference database, matching advocates to use cases, industries, and business outcomes.
• Recruit and prepare customers for analyst evaluations, research, press, bylines, webinars, podcasts, and joint sessions.
• Run four User Customer Advisory Boards and two Executive Customer Advisory Boards annually, including session design, speaker preparation, content, and post-event asset capture.
• Develop customer on-site workshops, trends dinners, and webinars in partnership with Customer Success, Product, Product Marketing, and Experiential Marketing.
• Deploy customer proof across pre-sale and post-sale programs and measure behavior change, retention, expansion, services pipeline, and advocacy conversion.

Requirements

• 8–12 years of experience in customer marketing, advocacy, content marketing, or communications at a B2B SaaS company, including meaningful enterprise experience.
• Portfolio of customer stories managed through enterprise legal, brand, and communications approval.
• Experience running high-touch, executive-level in-person programs such as advisory boards, customer councils, or summits.
• Strong writing, interviewing, editorial, stakeholder management, and agency briefing skills.
• Experience using AI to reduce production work, with sound judgment about appropriate AI applications.
• Fluency in cohort comparisons, usage data, attribution, and leading-indicator measurement, plus strong cross-functional credibility with Sales and Customer Success.

Nice to have

• Familiarity with the martech or AI category.
• Experience with analyst relations.

Culture & Benefits

• Comprehensive health, dental, and vision coverage from the first day for employees and their families.
• 401(k) program with up to 2% company matching and equity grant participation.
• Flexible PTO with a $900 annual FlexExperience budget.
• $1,800 annual FlexWellness budget, home office setup support, and a $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.