Developer Success Engineer (APIs)

Location: Remote in the United States, based in the East Coast time zone; not eligible for hiring in Connecticut, New Jersey, or New York. Occasional travel may be required for customer or team meetings.

Salary: $116,960–$171,900 annually, depending on location and experience.

Company

Twilio develops communications and developer-focused software products, including Stytch.

What you will do

• Build new features and fix bugs in Stytch and Twilio products.
• Help developers understand the products, design implementations, and resolve integration questions.
• Debug customer integrations, SDKs, open-source libraries, and existing codebases.
• Act as the customer voice and share feedback with Product, Design, and Engineering.
• Improve documentation and processes for internal and external stakeholders.

Requirements

• 2+ years of hands-on programming experience building, debugging, or automating software in a support, solutions, or engineering role.
• Ability to troubleshoot deeply, identify root causes, debug others’ code, and deliver small, well-tested fixes.
• Familiarity with modern web services and APIs.
• Strong customer focus and ability to communicate effectively with stakeholders at all levels.
• Must be based in the US East Coast time zone; Connecticut, New Jersey, and New York are excluded.

Nice to have

• Experience with SAML, OAuth, MFA, or identity providers.
• Previous customer-facing technical experience in technical support, solutions engineering, or field engineering.
• Experience working on a dedicated software development or product team.

Culture & Benefits

• Remote-first work with occasional in-person team, customer, or project meetings.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, paid personal time off, and paid parental leave.
• Generous time off, wellness leave, and parental leave.
• Eligibility may include equity and a corporate bonus plan.
• Support for volunteering and community impact initiatives.

Hiring process

• Applications are expected to be accepted until January 2, subject to business needs.
• Twilio uses AI to support hiring efficiency, while hiring decisions are made by Twilio employees.