IT Service Desk Analyst II

Location: Farmington Hills, Michigan, United States; hybrid schedule with 3 days in the office and 2 days working from home

Company

hirify.global is a property and casualty insurance company serving mid-sized commercial enterprises in construction, manufacturing, and healthcare.

What you will do

• Provide first- and second-level support for internal and external customers in line with service-level standards.
• Troubleshoot and resolve hardware, software, network, and break-fix issues.
• Administer user provisioning, accounts, and access permissions.
• Escalate issues to subject matter experts or management when required.
• Document user issues, resolutions, and service interactions in detail.
• Collaborate with IT teams on complex issues, projects, and process improvements.

Requirements

• At least 2 years of information technology experience; service desk experience is preferred.
• Experience with Windows desktop operating systems, mobile operating systems, Microsoft Office Suite, and other IT systems.
• Experience using remote desktop tools and software.
• Experience with ITIL processes and familiarity with cloud computing concepts.
• Strong problem-solving, critical-thinking, organizational, prioritization, communication, and interpersonal skills.
• Ability to build positive relationships with team members and external stakeholders.

Culture & Benefits

• Hybrid work arrangements supporting work-life balance.
• Competitive base pay and performance-based incentive pay.
• Health and welfare benefits.
• 401(k) savings plan with profit sharing.
• Generous paid time off and opportunities for professional growth.