Head of Client Digital Experience (Financial Services)

Location: Boston, United States

Salary: $160,000–$220,000 annual base salary plus annual target bonus.

Company

hirify.global is a global financial services firm providing investor services, capital partner solutions, specialist expertise, and technology-enabled client management.

What you will do

• Lead the strategy and roadmap for the client digital ecosystem, driving innovation, adoption, and client experience across digital channels.
• Own the performance and evolution of BBH Infuse, the primary authenticated client portal, together with product applications, shared digital capabilities, and APIs.
• Oversee scalable, accessible, and seamless digital platforms using shared design standards and integrated solutions.
• Partner with business, product, and technology leaders to improve client engagement, connectivity, and business outcomes.
• Use client insights, analytics, and market trends to measure performance and identify improvement opportunities.
• Build and lead a high-performing team while establishing governance, operating models, and portfolio investment priorities.

Requirements

• Extensive leadership experience managing client-facing digital products, platforms, or ecosystems in complex and highly regulated environments.
• Strong expertise in digital platforms, user experience, design systems, digital analytics, APIs, and connected application ecosystems.
• Demonstrated ability to lead multidisciplinary teams and influence senior stakeholders across business, technology, operations, and client-facing functions.
• Experience in financial services, asset servicing, asset management, or a similar B2B environment is preferred.

Nice to have

• Service design expertise.
• Transferable skills and nontraditional career experience are valued.

Culture & Benefits

• Partnership-based culture focused on collaboration, collective problem-solving, and shared accountability.
• Benefits include long-term savings, healthcare, income protection, professional development, and time off.
• Private-partnership stability combined with ongoing investment in relationships, technology, products, and employee development.
• Mentoring and guidance from experienced leaders, with opportunities to contribute beyond the immediate role.