Field Service Engineer (Medical Technology)

Location: Newbury, Berkshire, within the M25 area, with frequent travel across the assigned UK/Ireland region and occasional travel to other locations in the UK, Ireland, and Europe.

Company

hirify.global develops and supplies healthcare products and technologies focused on improving patient care and sustaining lives.

What you will do

• Install, service, repair, and maintain hirify.global/Hillrom medical products in the assigned geographical area.
• Provide technical support to customers and patients, document service activity, and close work orders within the required timeframe.
• Maintain calibration equipment and accurate service records in the service system.
• Build customer relationships, identify business growth opportunities, and support service-level performance through KPI reviews.
• Act as a subject matter expert by coordinating technical updates, supporting engineers and account managers, and contributing technical input to contracts and tenders.
• Participate in 24-hour on-call support where required and perform lone-working field duties.

Requirements

• Degree, HNC/HND, or equivalent qualification in a relevant engineering discipline such as medical technology, electronics, or mechanical engineering.
• Approximately five years of proven practical experience in a relevant technical or engineering discipline, with experience measured through KPIs.
• Strong technical problem-solving, communication, organisation, prioritisation, administration, and attention-to-detail skills.
• Experience meeting business-critical deadlines, maintaining professional development, and managing customer relationships.
• Knowledge of general IT connectivity, device network integration, wireless protocols, mobile network technologies, software support, and cybersecurity standards is advantageous.
• Full UK/Ireland driving licence required.

Culture & Benefits

• Full-time employment within a healthcare technology organisation.
• Work includes customer-facing field service, lone working, and regular regional travel.
• Training and development support to maintain technical competence in assigned products.
• Collaboration with customers, engineers, account managers, business units, and UKI/EMEA technical communities.