Senior Care Support Associate (Healthtech)

Location: Remote within the United States; candidates must have active US work authorization and reside in AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, or WI. Shifts operate during ET business hours, including Monday–Friday, Tuesday–Saturday, or Sunday–Thursday schedules.

Salary: $55,000–$65,000 per year, plus equity and benefits.

Company

hirify.global operates a virtual healthcare platform delivering women’s and family health programs, virtual care, and specialized clinical support.

What you will do

• Provide specialized member and provider support through messaging, phone, and live chat.
• Assist with enrollment, clinic and pharmacy coordination, and provider appointment booking.
• Resolve nuanced care needs, escalations, partnership inquiries, verification calls, and clinic support questions.
• Perform quality assurance across Maven products, identify improvement opportunities, and surface support trends.
• Identify and triage bugs with operations and product teams using clear documentation.
• Support service recovery, Voice of the Customer feedback loops, and mentoring for junior associates.

Requirements

• 2+ years of experience in high-volume customer service.
• Experience supporting customers through phone, live chat, and messaging.
• Experience in healthtech, fertility benefits, or insurance.
• Strong written and verbal communication, empathy, organization, and attention to detail.
• Ability to independently manage multiple workstreams and adapt to shifting priorities in a remote environment.
• Active US work authorization is required.

Nice to have

• Experience with specialty medications, chronic condition programs, or pharmacy coordination.
• Experience with quality assurance or reviewing support interactions.
• Experience with Zendesk, Slack, and Google Workspace.
• Experience using AI-assisted tools, tiered support models, or escalation-focused workflows.

Culture & Benefits

• Flexible remote work environment with tools and collaboration practices for distributed employees.
• Employer-covered health, dental, and insurance plan options.
• Access to Maven’s healthcare platform and wellness partnerships.
• Sixteen weeks of fully paid parental leave and a new-parent stipend for eligible employees.
• Annual professional development stipend, career coaching, and 401(k) matching for US-based employees.