Senior SMB Strategy Manager (Telecommunications)

Location: Hybrid in the UK, with positions in London, Birmingham, Bristol, Manchester, Belfast, and Glasgow. Work from home 2 days per week and attend the contractual location 3 days per week.

Company

hirify.global is transforming BT Business into a modern, solutions-led provider across connectivity, cyber, AI, and managed services.

What you will do

• Partner with the SMB Channel Managing Director to shape and execute commercial strategy.
• Translate B2B market, competitor, customer, and business performance intelligence into strategic options and execution plans.
• Identify and lead growth initiatives that expand market opportunities and strengthen competitiveness.
• Set SMB and Digital channel strategy, including customer targeting and direct and reseller routes to market.
• Help define the operating model and supporting technology roadmap.
• Develop executive and board-level narratives and stay involved from strategy development through delivery.

Requirements

• Deep understanding of SMB customers, their buying behaviour, and channel models.
• Experience shaping and executing B2B commercial strategy in a complex business or consultancy.
• Commercial management experience involving revenue, margin, customer performance, or route-to-market improvement.
• Ability to analyse complex customer, market, and commercial data and recommend clear courses of action.
• Strong storytelling and communication skills at senior executive and board level.

Nice to have

• Telecommunications knowledge.

Culture & Benefits

• Hybrid working with two home-working days per week.
• 15% on-target bonus, healthcare, car allowance, and BT pension contributions.
• 25 days of annual leave, increasing with service, plus family and carer’s leave.
• Private virtual GP appointments for UK colleagues.
• Training and development opportunities and access to BT Shares Saving schemes.