Technical Support Engineer (Edge Network)

Location: Poland. The role follows two consecutive night shifts from 19:00 to 07:00 local time, followed by two days off. Remote, hybrid, or office work may be available depending on the role.

Company

hirify.global provides AI, cloud, network, edge infrastructure, content delivery, and security solutions through a global platform.

What you will do

• Handle customer and internal requests through chat, email, and occasional phone calls in English.
• Consult customers on Edge Network products and services.
• Diagnose incidents, gather technical information, and escalate issues when required.
• Resolve complex technical problems while considering their impact on customer business operations.
• Identify recurring issue patterns, suggest preventive improvements, and share technical knowledge with support colleagues.

Requirements

• At least 1 year of technical support experience.
• English at B2 level or higher.
• Good knowledge of networking fundamentals, including TCP/IP, DNS, MAC addresses, ping, and traceroute.
• Hands-on experience with Linux, APIs, CDN technologies, hardware and software diagnostics, and log analysis.
• Knowledge of monitoring tools such as Grafana and Kibana.
• Strong customer advocacy, communication, prioritization, problem-solving, and teamwork skills.

Nice to have

• Experience with SQL.

Culture & Benefits

• Flexible work options, including remote, hybrid, or office arrangements depending on the role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance, additional vacation days, and fully paid sick leave days, depending on the country.
• Language classes and allowances for significant life events and birthdays.
• Modern office facilities, team sports activities, snacks, drinks, and entertainment options, depending on the country.