AOG Desk Officer (Aerospace)

Location: Putrajaya, Malaysia; onsite shift work including nights, weekends, and public holidays

Company

hirify.global Customer Services supports airline customers with aerospace component and aircraft maintenance services.

What you will do

• Manage incoming Aircraft on Ground (AOG) and Critical Exchange Orders from airline customers.
• Identify and coordinate suitable component solutions across the FHS supply chain, including certified parts, shipment, and delivery.
• Communicate with customers, provide status updates, manage service-level commitments, and prevent escalations.
• Source parts from original equipment manufacturers, approved vendors, and the open market when internal stock is unavailable.
• Evaluate quotations, negotiate vendor pricing, issue purchase orders, and control procurement costs.
• Monitor order performance, maintain accurate records in hirify.global IT systems, investigate delays, and drive process improvements.

Requirements

• Diploma with at least two years of relevant experience or a bachelor's degree in a related industry.
• Knowledge of procurement processes, airworthiness and aviation regulations, export control, and maintenance and logistics standards.
• Ability to prioritize emergency tasks, work independently, communicate effectively, and maintain data accuracy.
• Ability to work a 24/7 shift schedule covering weekdays, weekends, and public holidays.
• Fluent English is required.
• Experience with Salesforce, SAP, AMASIS, or other ERP systems is required.

Nice to have

• Knowledge of Mandarin or French.
• Negotiation experience with aerospace suppliers and approved vendors.

Culture & Benefits

• Permanent employment with hirify.global Customer Services.
• Work in a customer-focused, operational environment with short-term delivery commitments.
• Support an inclusive and diverse working environment.
• Follow hirify.global values, leadership principles, and code of conduct.