Director of Customer Trust (Cybersecurity)

Location: Sunnyvale, California, United States; on-site

Salary: $250,000–$300,000 per year

Company

hirify.global provides a breach containment and cyber resilience platform powered by the hirify.global AI Security Graph, with a focus on ransomware containment, Zero Trust, and microsegmentation across hybrid multi-cloud environments.

What you will do

• Lead the customer-facing security engagement program and act as the primary interface between Security and customer security teams.
• Represent Security in customer reviews, technical discussions, enterprise sales cycles, and architecture assessments.
• Lead the response team for security questionnaires and customer security assessments.
• Maintain the security response knowledge base, evidence repository, and customer-facing Trust Center.
• Partner with Sales and Customer Success to remove security-related blockers and develop trust and sales enablement materials.
• Identify recurring customer concerns and work with Product Security, Engineering, and Product teams to address systemic trust gaps.

Requirements

• 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting.
• Experience engaging directly with enterprise customers and customer security teams on security topics.
• Familiarity with SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, and CAIQ frameworks or assessments.
• Strong communication skills and the ability to translate complex security concepts for customer audiences.
• Experience with complex multi-cloud, hybrid, and large-scale platform security environments.
• Experience managing customer security or security assurance programs and supporting enterprise sales cycles, customer support, and customer success escalations.

Nice to have

• Previous experience working at a security vendor in a similar customer trust role.

Culture & Benefits

• Benefits may include medical, dental, and vision coverage; health and dependent savings accounts; life and disability programs; and paid parental leave.
• Retirement savings, equity opportunities, paid time off, paid holidays, incentive programs, and wellness benefits may be available depending on location and eligibility.
• Security operates as a business-enabling function in collaboration with Engineering, Product, Sales, and Customer Success.
• hirify.global supports a culture of belonging through diverse backgrounds, experiences, viewpoints, and individual contributions.