Maintenance Coordinator (PropTech)

Location: Remote from anywhere with an internet connection; the posting lists Buenos Aires, Argentina.

Company

hirify.global is a digitally driven property management company focused on tenant placement and owner and tenant servicing.

What you will do

• Manage maintenance work orders from intake and triage through approval, scheduling, completion, and close-out.
• Coordinate service appointments between tenants and vendors.
• Prioritize and reduce escalated maintenance issues while meeting SLA and CSAT targets.
• Follow up on repairs and verify that work is completed to a high standard.
• Maintain accurate records of requests, work orders, and communications.
• Collaborate across teams to resolve escalations.

Requirements

• Prior experience as a virtual assistant or remote worker.
• Strong written and verbal English communication skills.
• Customer service experience in challenging or ambiguous situations.
• Process-oriented approach, attention to detail, and strong documentation skills.
• Proactive decision-making, adaptability, empathy, and multitasking ability.
• Reliable internet connection and a flexible schedule.

Nice to have

• Experience with property management, maintenance coordination, or work order software.
• Familiarity with SLAs, CSAT, or ticketing systems.

Culture & Benefits

• Customer-first culture built around empathy, ownership, disciplined execution, and continuous learning.
• Remote work from anywhere with an internet connection.
• Flexible work-life balance and schedule.
• International coordinators receive monthly wellness bonus pay for well-being, family-related, or sick leave.
• Contractors who become parents through adoption or childbirth receive ten days of New Parent Bonus leave.