Bracing and Support Product Specialist (hybrid shift)

Location: Tijuana, Baja California, Mexico; hybrid shift with flexibility to work between 5am and 5pm PST

Company

hirify.global is a medical technology company developing clinically differentiated orthopedic solutions, products, services, and integrated technologies.

What you will do

• Provide advanced technical assistance and product recommendations for orthopedic bracing and support products through email and phone communications.
• Troubleshoot complex product questions, escalated customer calls, and service issues through effective long-term resolutions.
• Document injury complaints in Agile and process casting orders for custom bracing.
• Educate new and existing Customer Care Associates and hirify.global employees on products.
• Support field sales representatives with competitor product cross-references.
• Collaborate with Customer Care, Marketing, Engineering, Quality, and Sales on product launches, updates, quality issues, and product information.

Requirements

• Bachelor’s degree in Kinesiology, Exercise Science, Athletic Training, Nursing, or a related field.
• At least one year of clinical experience.
• Advanced English with excellent verbal and written communication skills.
• Strong communication, interpersonal, customer service, and relationship-building skills.
• Proficiency in Microsoft Office, including SharePoint, Excel, Word, and PowerPoint.
• Availability for any shift between 5am and 5pm PST, with punctual and consistent attendance.

Nice to have

• Experience working with orthopedic bracing.

Culture & Benefits

• Work in a medical technology environment focused on improving patient outcomes.
• Collaborate across Customer Care, Marketing, Engineering, Quality, and Sales functions.
• Support a culture of continuous improvement and innovation.
• Provide responsive support for urgent customer needs and demands.