Technical Customer Support Engineer (Cybersecurity)

Location: Cambridge Office, United Kingdom

Company

hirify.global develops AI-driven cybersecurity products that detect and respond to novel, real-time cyber threats.

What you will do

• Respond to customer support requests through the hirify.global Customer Portal.
• Explain software features and help customers maximize platform value.
• Ensure customer deployments run smoothly and efficiently.
• Coordinate with customers and the software development team when product issues arise.
• Support customer-facing teams with the technical aspects of deployments.
• Participate in weekend on-call shifts to maintain 24/7 support coverage.

Requirements

• No prior experience is required; genuine interest in technology and willingness to learn are essential.
• Strong mathematical or scientific background.
• Technical troubleshooting, analytical thinking, prioritization, attention to detail, and time-management skills.
• Experience working with data and analytical tools.
• Excellent verbal and written communication, teamwork, and customer service skills.
• Tenacity, drive, ambition, and the ability to remain calm under pressure.

Nice to have

• Understanding of networking and cybersecurity technologies.
• Experience with support and incident-response procedures.

Culture & Benefits

• Extensive training, ongoing support, and opportunities for professional development.
• 23 days of holiday plus public holidays, increasing to 25 days after two years.
• Additional birthday day off and enhanced family leave.
• Private medical insurance for the employee, cohabiting partner, and children.
• Life insurance worth four times base salary, salary-sacrifice pension, and an Employee Assistance Program.
• Cycle-to-work scheme.