AWS Engagement Manager (AI)

Location: Remote in Canada; Alberta, British Columbia, or Ontario only. Travel of up to 25% is required for customer projects and company events.

Company

hirify.global, part of Accenture, delivers AI, AWS, Salesforce, Amazon Connect, and Agentforce solutions for business transformation and customer experience.

What you will do

• Own customer relationships and delivery health across a portfolio of AWS and Amazon Connect engagements.
• Direct project teams, manage escalations, and ensure quality, security, compliance, and customer satisfaction.
• Partner with Sales on discovery, scoping, estimation, account growth, and customer transitions from sales to delivery.
• Guide solution strategy, technical direction, staffing, governance, and end-to-end project delivery.
• Advise customers on AI-enabled and agentic transformation, value realization, adoption strategies, and emerging capabilities.
• Drive internal innovation in delivery methods, reusable assets, and AI-enabled delivery practices.

Requirements

• 10+ years of consulting experience combining solution architecture, pre-sales advisory, and client-facing leadership.
• 5+ years leading complex engagements or workstreams involving teams of 15+ people.
• 5+ years architecting, selling, and delivering AWS solutions, including knowledge of platform capabilities, tradeoffs, and implementation options.
• Deep expertise in contact center or AWS-based solution design, including Amazon Connect or integrated CCaaS ecosystems.
• Experience with discovery, solution mapping, scoping, estimation, SOWs, change orders, and executive presentations.
• Strong understanding of SDLC, program governance, distributed team leadership, architecture, integrations, data models, QA strategy, and go-live readiness.

Nice to have

• Experience guiding customers through end-to-end agentic transformation journeys.
• Knowledge of emerging AI platforms, frameworks, agentic use cases, and adoption strategies.
• Experience translating complex AI capabilities into business-aligned recommendations and industry thought leadership.

Culture & Benefits

• Remote and in-person work options are supported across the broader organization.
• Flexible scheduling focused on outcomes rather than fixed working hours.
• Collaborative environment with opportunities to share feedback directly with executive leadership.
• Company meetings, town halls, and team events support connection and collaboration.
• Travel opportunities are included for roles with customer-facing responsibilities.