Salesforce Engagement Manager (AI)

Location: Remote in Canada; applicants must be based in Alberta, British Columbia, or Ontario. Travel up to 25% for customer projects and company events.

Company

hirify.global, part of Accenture, delivers AI, AWS, Salesforce, Agentforce, and contact-center solutions that improve workflows and customer experiences.

What you will do

• Own customer relationships from a delivery perspective and ensure seamless execution across the client portfolio.
• Lead and oversee project teams, providing direction, escalation support, quality control, and delivery governance.
• Advise customers on transformation opportunities and participate in sales cycles, discovery, solution mapping, estimation, and account expansion.
• Transition customers from sales to delivery through SOW reviews, project role definition, kickoff, and onboarding.
• Coordinate staffing, mitigate delivery risks, and manage cross-functional teams of developers, architects, business analysts, and QA professionals.
• Drive internal innovation, reusable delivery assets, enterprise methodologies, and agentic transformation best practices.

Requirements

• 10+ years of consulting experience combining solution architecture, pre-sales advisory, and client-facing leadership.
• 5+ years leading complex engagements or solution workstreams involving 15+ team members.
• 5+ years architecting, selling, and delivering Salesforce solutions across multiple Salesforce clouds.
• Deep expertise in contact-center or Salesforce solution design, including Service Cloud, Experience Cloud, Field Service, Revenue Cloud, or integrated CCaaS ecosystems.
• Experience designing end-to-end architectures, including requirements, integrations, data models, QA strategy, and go-live readiness.
• Strong SDLC, program governance, commercial, communication, and executive stakeholder-management skills, including SOWs, estimates, and change orders.

Nice to have

• Experience advising customers on agentic transformation, AI platforms, frameworks, and emerging capabilities.
• Ability to identify agentic use cases, assess customer readiness, and create actionable adoption strategies.
• Experience publishing industry perspectives and shaping best practices for agentic systems.

Culture & Benefits

• Remote and in-person work options are available across the broader organization.
• Flexible scheduling focused on results rather than fixed working hours.
• Collaborative environment with opportunities to provide feedback directly through town halls and company meetings.
• Travel opportunities for customer projects and company events, with anticipated travel of up to 25%.
• Team events and regular celebrations.