Business Support Specialist (Customer Success)

Location: Cartagena or Bogota, Colombia

Company

hirify.global operates a technology-driven staffing marketplace that connects light industrial businesses with reliable workers and supports workforce management.

What you will do

• Provide rapid, responsive support for time-sensitive workforce and scheduling issues.
• Monitor daily operations, shift management, and customer requests, resolving issues proactively.
• Serve as a point of contact for businesses and help customers and workers navigate the platform.
• Identify workflow inefficiencies, develop standard operating procedures, and improve operational efficiency.
• Resolve standard customer requests at scale and partner with Business Operations on complex cases.
• Work rotating shifts, including early mornings, late nights, weekends, and holidays, supporting the expansion to 24x7 operations.

Requirements

• At least 1 year of professional experience in customer success, business support, or a similar role at a fast-growing company.
• Strong customer empathy, communication, organizational skills, and attention to detail.
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced, ambiguous environment.
• Proactive problem-solving approach and ownership mentality.
• Ability to work rotating schedules, including weekends and holidays.

Culture & Benefits

• Competitive pay with opportunities for career growth and development.
• Collaborative, innovation-focused environment with a highly capable team.
• Opportunity to help shape a new support function within a fast-growing technology company.
• Flexible shift arrangements covering early mornings, late nights, weekends, and holidays.
• Values include ambitious long-term thinking, strong work ethic, resilience, and customer obsession.