5 дней назад
Engineering Manager (AI)
188 080 - 207 878CAD
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Engineering Manager (AI): Building and operating voice, email, chat, and SMS agents for customer-facing homeowner experiences with an accent on reliable agent architectures, LLM development, and production observability. Focus on defining AI strategy, designing orchestration and guardrails, shipping measurable customer-facing capabilities, and leading a small senior engineering team.
Location: 100% remote, open only to candidates currently based in Canada who reside in Canada and are legally authorized to work there
Salary: CAD 188,080–207,878 per year
Company
is building a home-equity product that helps homeowners access their wealth and achieve greater financial flexibility.
What you will do
- Define the AI technical strategy and roadmap for customer experience across voice, email, chat, and SMS agents.
- Design reliable, production-scale agent architectures covering orchestration, tool use, guardrails, fallback handling, and real-time services.
- Write code, review pull requests, prototype agent capabilities, and debug production issues.
- Partner with Product, CX, and Operations to identify and ship AI-enabled workflow improvements.
- Establish performance metrics, observability, and continuous improvement practices for the AI agent stack.
- Lead, hire, mentor, and develop a small senior engineering team while maintaining high execution standards.
Requirements
- 7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams.
- Experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments.
- Hands-on experience with prompt engineering, RAG, tool usage, and orchestration frameworks.
- Strong systems design, technical strategy, architecture, vendor evaluation, and build-versus-buy decision-making skills.
- Experience delivering customer-facing products end-to-end, including deployment, monitoring, and iteration.
- Must currently reside in Canada and be legally authorized to work in Canada.
Nice to have
- Experience with telephony, messaging APIs, or chat platforms at scale.
- Experience with AI/ML evaluation, quality instrumentation, drift detection, and observability.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Culture & Benefits
- Remote-first work from anywhere in Canada.
- Virtual collaboration and team gatherings support genuine connection.
- People-first culture focused on ownership, innovation, and continuous learning.
- Opportunity to work on applied AI that directly interacts with customers.
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