Digital Client Experience Analyst

Location: Baltimore, Maryland, United States; hybrid work with up to one day per week from home.

Base salary: $69,500–$118,000 per year for Maryland, Colorado, Washington, and remote workers. Other listed ranges are $76,500–$130,000 for Washington, D.C., and $87,000–$148,000 for New York and California.

Company

hirify.global is a global asset management organization providing equity, fixed income, and multi-asset investment solutions to individuals, advisors, institutions, and retirement plan sponsors.

What you will do

• Analyze advisor behavior and digital experience performance using Adobe Analytics, Adobe Customer Journey Analytics, Qualtrics, and other data sources.
• Build dashboards, reporting, and performance metrics that support business and leadership decisions.
• Translate quantitative and qualitative data into recommendations that improve advisor engagement, satisfaction, and operational efficiency.
• Evaluate login, registration, onboarding, and service journeys to identify digital experience improvements.
• Partner with product owners, UX, technology, sales support, and operations teams to define requirements, write user stories, prioritize enhancements, and support Agile delivery.
• Conduct testing and user acceptance activities, monitor advisor feedback, troubleshoot issues, and communicate insights and project progress.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years of experience in digital analytics, client experience, product analysis, marketing analytics, or a related discipline.
• Experience with Adobe Analytics, Adobe Customer Journey Analytics, Qualtrics, or similar platforms.
• Experience developing dashboards and performance reports.
• Strong analytical, problem-solving, critical-thinking, written, and verbal communication skills.
• Experience collaborating with technology, product, operations, and business stakeholders.

Nice to have

• Experience in wealth management, financial services, advisor, or intermediary distribution businesses.
• Experience with Agile delivery, user stories, testing, and user acceptance validation.
• Experience analyzing client journeys and digital experience performance.
• Knowledge of customer experience measurement and voice-of-client programs.

Culture & Benefits

• Hybrid work schedule with up to one day per week from home.
• Annual bonus eligibility and a retirement plan.
• Health and wellness benefits, including online therapy.
• Paid time off for vacation, illness, medical appointments, and volunteering.
• Family care resources, including fertility and adoption benefits.
• Inclusive workplace focused on collaboration, diversity, and equal opportunity.