Incident Engineer (Igaming)

TL;DR

Incident Engineer (Igaming): Acts as the first point of contact for all production incidents, ensuring maximum service availability and performance by monitoring systems and coordinating the handling and resolution of incidents within the infrastructure. Focus on the detection, correlation, and analysis of events, executing mitigation steps, and maintaining communication across multiple channels in English.

Location: Opportunity for remote working on limited basis.

Company

hirify.global's LiveOps (NOC) Team ensures the best in service, supporting the Group and customers.

What you will do

• Act as the first point of contact for all production incidents and running incident management.
• Ensure maximum service availability and performance for customers by monitoring systems.
• Coordinate the handling and resolution of any events or incidents within the infrastructure and providers.
• Maintain frequent notification and ticket updates across multiple channels in English (both written and verbal).

Requirements

• Detection, correlation, and analysis of events in the technical environment, executing mitigation steps when possible.
• Attention to detail with good analytical thinking.
• Manage hirify.global’s ticket system for incidents, events, and maintenance.
• Dispatch and escalate tickets to the correct support group.
• Direct contact with 3rd party providers.
• Well-rounded general IT knowledge in Windows/Linux/SQL/Cloud computing and Virtual environments.
• Ability to work well under pressure.

Culture & Benefits

• Exposure to different tech stacks.
• Guidance, support, and continuous training from leaders.
• Opportunity for career growth into development, infrastructure engineering, or DevOps teams within the organization.