Application Support Engineer (IoT)

TL;DR

Application Support Engineer (IoT): Providing advanced application-level and operational support for production environments with an accent on incident management, technical investigation, and service stability. Focus on troubleshooting distributed applications, optimizing monitoring dashboards, and enabling L1 support teams.

Location: Sant Joan Despí (Barcelona), Spain. Hybrid work model (3 days of remote work)

Company

G+D is an international technology group specializing in digital security, financial platforms, and currency technology, providing secure connectivity solutions for IoT, automotive, and telecom sectors.

What you will do

• Handle and resolve application-level incidents, problems, and service requests across supported platforms.
• Perform in-depth technical analysis and troubleshooting using logs, databases, and monitoring tools.
• Restore application services and manage operational activities in production environments, including profile and certificate management.
• Configure, improve, and maintain monitoring dashboards and alerts using tools like Splunk.
• Guide, train, and provide on-call support for L1 Support Engineers to improve first contact resolution.
• Maintain and update technical documentation and operational standards in Confluence.

Requirements

• Strong experience in application support and production operations.
• Advanced operational knowledge of Linux operating systems.
• Proficiency in log analysis and troubleshooting of distributed applications.
• Database knowledge (SQL/NoSQL, Oracle, Couchbase).
• Experience with ITIL-based service management and bug tracking (JIRA).
• Strong written and verbal communication skills in English.

Nice to have

• Experience with monitoring tools such as Splunk, ITSI, Thruk, or Nagios.
• Knowledge of mobile, telecom, SaaS, and cloud-based solutions.
• Experience with application onboarding, integration, and configuration.
• Automation and process optimization mindset.

Culture & Benefits

• People-oriented environment with diverse nationalities, flat hierarchies, and an LGBT+ friendly culture.
• Flexible compensation packages including transport tickets, training, and private insurance.
• Work-life balance with flexible working hours and hybrid remote options.
• On-site canteen providing affordable breakfast and lunch services.
• Continuous training, coaching, and talent development programs.