Service Desk Analyst (iGaming)

Location: Hybrid role requiring on-site attendance in Barcelona, Spain

Company

hirify.global operates in the online gaming industry, focusing on technology-driven customer experiences.

What you will do

• Provide first- and second-line IT support through phone, email, and chat.
• Log, prioritize, categorize, manage, and escalate incidents and service requests.
• Perform routine system checks and maintenance tasks, including software installations and updates.
• Apply ITIL best practices and maintain documentation and knowledge base articles.
• Communicate with users, follow up on resolutions, and support high customer satisfaction.

Requirements

• Strong verbal and written communication skills in English and Spanish are required.
• Experience providing IT support and troubleshooting hardware and software issues.
• Foundational understanding of networks and networking.
• Experience with Microsoft Intune.
• Ability to collaborate across teams, manage multiple priorities, adapt to change, and maintain attention to detail.

Nice to have

• Knowledge of sports betting markets, odds calculation, betting types, and market trends.
• Experience in online gaming or casino environments and familiarity with gambling regulations.
• Experience developing customer retention strategies.
• Familiarity with Jira, Microsoft 365, and Microsoft Azure AD.

Culture & Benefits

• Values include adaptability, ownership and accountability, resilience, teamwork, integrity, and innovation.
• Credit, criminal record, and qualification verification checks are required for the role.
• Applications may be considered unsuccessful if no response is received within two weeks.