Production Support Engineer (Embedded Software)

Location: Remote within the United States; associated with Walnut Creek, California.

Salary: $50–$58 per hour.

Company

hirify.global is partnering with a leading provider of embedded software solutions.

What you will do

• Provide advanced technical support for embedded software products and enterprise customers.
• Manage incidents, technical escalations, defect investigations, and resolution plans.
• Reproduce and troubleshoot complex issues across hardware, operating systems, networking, virtualization, and cloud environments.
• Perform root cause analysis and develop technical solutions, workarounds, and remediation recommendations.
• Collaborate with software engineering and product teams to investigate defects and drive resolution.
• Communicate technical findings and status updates while mentoring junior support engineers.

Requirements

• Bachelor’s or master’s degree in computer science, computer engineering, electrical engineering, or a related field.
• 3–8 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies.
• 3–5 years of customer-facing technical support experience.
• Experience troubleshooting complex software and system-level issues for enterprise customers and mission-critical deployments.
• Strong communication, problem-solving, and technical documentation skills.

Nice to have

• Experience with Wind River products, VxWorks RTOS, Wind River Linux, WRCP, HVP, or Simics.
• Experience with OpenStack and Kubernetes deployments.
• Experience supporting aerospace, defense, telecommunications, industrial, or embedded software customers.
• Experience as a Premium Support Engineer or technical account resource.
• Active security clearance.

Culture & Benefits

• Remote work with flexible hours.
• Potential travel opportunities.
• Collaboration with software engineering and product teams.
• Opportunity to support strategic enterprise customers and mission-critical deployments.