Upsell Consultant

Location: Hybrid role requiring 3 days per week in the Waltham, MA office

On-target earnings: $68,000+

Company

hirify.global provides digital marketing products and tools that help businesses, non-profits, entrepreneurs, and individuals grow online.

What you will do

• Make 100+ daily outbound calls to warm leads and former customers.
• Identify package upgrades and add-on solutions that increase customer value, spending, and retention.
• Conduct value-based conversations, understand customer needs, and recommend relevant software solutions.
• Educate customers on products, features, packages, and add-on functionality while handling questions and objections.
• Execute winback strategies for former customers who left 90 or more days ago.
• Maintain Salesforce records, achieve sales and conversion targets, and apply coaching feedback to improve results.

Requirements

• Bachelor’s degree or at least one year of relevant sales experience, preferably in inside sales, technology, or a high-volume environment.
• Ability to understand customer needs and communicate the business value of software solutions.
• Strong persuasive verbal and written communication skills.
• Ability to manage a high volume of customer interactions and follow-up activities.
• Coachability, adaptability, and willingness to adjust approaches based on feedback and results.
• Ability to develop strong knowledge of the product suite and support processes.

Nice to have

• Experience working with small businesses.
• Experience using Salesforce, Google Workspace, or similar platforms.

Culture & Benefits

• Hybrid work model combining remote work with in-office collaboration, live training, and social interaction.
• Programs supporting diversity, inclusion, and employee education.
• Opportunities for professional development, coaching, stretch assignments, and career growth.
• Paid time off and benefits supporting employee and family health and well-being.