Manager, Global Demand Gen Operations

Location: Portsmouth, New Hampshire, United States

Company

hirify.global provides business payment and cash management solutions and processes more than $16 trillion in payments annually.

What you will do

• Partner with the Head of Global Sales Development and SDR Managers to support daily operations and strategic improvements.
• Build and lead an SDR Operations Center of Excellence covering intake, prioritization, documentation, training, governance, service standards, and continuous improvement.
• Own SDR workflows for lead and account routing, handoffs, attribution, territory updates, tool access, recycling, and exception management.
• Provide accurate reporting for execution, coaching, performance, pipeline, capacity, account coverage, and conversion.
• Manage the SDR technology ecosystem, including Salesforce, Nooks, Clay, ZoomInfo, Cognism, LinkedIn Sales Navigator, data providers, and AI automation tools.
• Lead two direct reports, manage vendors and platform roadmaps, and coordinate delivery with Sales, Marketing, IT, Data and Reporting, and Sales Operations.

Requirements

• 7+ years of experience in Sales Development Operations, Revenue Operations, Marketing Operations, Demand Generation Operations, or a related B2B technology environment.
• Experience supporting SDR or sales teams through daily operations and process, reporting, systems, or AI transformation initiatives.
• Deep expertise with Salesforce and modern go-to-market technology, including workflows, dashboards, documentation, and scalable operating processes.
• Strong understanding of lead and account management, routing, handoffs, data quality, reporting, coaching, and pipeline processes.
• Strong systems thinking, analytical, communication, prioritization, and cross-functional partnership skills.
• Experience leading teams, vendors, or cross-functional programs across multiple regions.

Nice to have

• Experience building an operations Center of Excellence, shared-service model, or structured intake and prioritization process.
• Experience with AI transformation, workflow automation, GTM orchestration, and responsible AI governance.
• Experience with Nooks, Clay, Salesforce, ZoomInfo, Cognism, LinkedIn Sales Navigator, Power BI, and related sales technology.
• Knowledge of CRM architecture, attribution, funnel reporting, enablement, and global operating models.

Culture & Benefits

• Global operational scope across North America and the UK.
• Inclusive and open environment supporting talent at all career stages.
• Equal opportunity employment and support for additional needs.