It Support Engineer

TL;DR

IT Support Engineer: Providing comprehensive IT support by managing hardware, troubleshooting issues, and supporting software solutions to ensure a seamless technology experience for the team. Focus on resolving system and connectivity issues, maintaining documentation, and collaborating with different departments to meet their technical requirements.

Location: Must be a U.S. citizen, lawful permanent resident, or have refugee/asylee status

Salary: $70,000 - $90,000 USD

Company

hirify.global is building small, next-generation telecommunications satellites to connect the world.

What you will do

• Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues across 1st, 2nd, and 3rd tiers.
• Set up workstations, install and configure software, and manage onsite inventory and IT asset life cycles.
• Identify and resolve various system and connectivity issues, both in person and remotely.
• Create and update IT documentation, including guides, procedures, and solutions to known issues.
• Manage access permissions, system updates, and configurations within Active Directory, Google Workspace, and other platforms.
• Conduct onboarding training sessions and provide guidance on IT best practices to support users’ proficiency and security awareness.

Requirements

• Minimum 2 years of experience in IT support, systems administration, or a related field.
• Proven experience in a multi-platform environment with solid knowledge of Windows, Linux, and macOS.
• Hands-on experience with virtualization platforms such as VMware.
• Skilled in using remote desktop support tools and ticketing systems.
• Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment.
• U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

Nice to have

• Experience with cloud platforms like AWS, Azure, or GCP.
• Proficiency in scripting languages (e.g., PowerShell, Bash, Python) to automate routine tasks.
• Familiarity with VPN and firewall configurations.
• Relevant certifications, such as CompTIA A+, Network+, or MCSE.
• Understanding of ITIL principles or experience working in ITIL-aligned environments.

Culture & Benefits

• Compensation package includes equity.
• Company-subsidized healthcare, disability, and life insurance benefits.
• Flexible PTO.
• 401(K) retirement plan.
• Free on-site catered meals.