Application Support Analyst 1 (Finance Automation)

Location: Mexico City, hybrid schedule with 3 days in-office and 2 days working from home

Company

hirify.global is a technology company focused on finance automation software.

What you will do

• Handle incoming customer support inquiries and identify the underlying application issues.
• Analyze symptoms, clarify customer goals, and determine functional requirements.
• Coordinate with customers and technical staff to resolve software application issues.
• Use available knowledge and resources to provide solutions and document issues and resolutions.
• Test, implement, document, and maintain software applications.
• Follow application development, project management, documentation, security, and business process standards.

Requirements

• At least 2 years of experience in customer support, accounting, finance, or banking.
• Ability to analyze problems and determine the appropriate course of action.
• Professional, patient, and service-oriented approach to customer inquiries.
• Ability to work collaboratively with customers and technical staff.
• Ability to work from the Mexico City office 3 days per week.

Nice to have

• Experience with web-based applications and related technical concepts.
• Knowledge of APIs, Microsoft Office, ticket management systems, and browser troubleshooting.

Culture & Benefits

• Kind, open, accepting, and inclusive work environment.
• Professional development seminars and inclusive affinity groups.
• Daily meals, snacks, and other office perks.
• Meal vouchers, private medical insurance, dental and vision plans, and life insurance.