IT Support Engineer (AI)

Location: Mexico City, Mexico; 100% in-office

Company

hirify.global develops reliable AI systems, high-quality data, and full-stack technologies for AI applications used by leading organizations and governments.

What you will do

• Own end-to-end employee onboarding, including laptop provisioning, account creation, role-based access, device enrollment, and IT orientation.
• Execute secure offboarding by revoking access, reclaiming licenses, recovering and wiping hardware, and maintaining auditable checklists.
• Manage and resolve the Jira Service Management ticket queue while meeting first-response and resolution SLAs.
• Provide help desk support for hardware, software, AV, access, printers, Zoom Rooms, and room schedulers.
• Administer Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, Zoom, and related cloud services.
• Analyze recurring issues and improve support through documentation, self-service, automation, and knowledge base content.

Requirements

• 3+ years of corporate IT experience, including hands-on ownership of onboarding and offboarding.
• Strong troubleshooting skills across Mac, Windows, hardware, software, and cloud technologies.
• Experience managing an ITSM ticket queue and meeting service-level agreements.
• Familiarity with Okta SSO, SCIM provisioning, identity and access management, and MDM for Mac and Windows fleets.
• Experience supporting remote teams and multiple global offices using tools such as Slack and Zoom.
• Security- and compliance-focused approach, including support for access controls such as SOC 2 requirements.

Culture & Benefits

• Fast-paced environment focused on learning while doing and building repeatable processes.
• Opportunity to join the IT organization as an early team member.
• Inclusive and equal opportunity workplace with reasonable accommodations for applicants with disabilities.
• Applications for the same role may be reconsidered after a 90-day waiting period.