Customer Experience Manager (AI)

Location: Mexico; 100% remote. The role may require up to 25% travel depending on business needs. Current legal authorization to work in Mexico is required; visa or work permit sponsorship is not available.

Company

hirify.global is an AI-first cloud services company helping organizations modernize technology, build intelligent products, and move AI solutions into production through AWS, Anthropic Claude, cloud-native development, data and analytics, DevOps, managed services, security, and customer experience transformation.

What you will do

• Coordinate recurring Customer Review meetings with customer stakeholders and Engagement leadership.
• Manage customer survey collection across meetings, email, and project teams while maintaining consistent processes and strong response rates.
• Analyze CSAT, NPS, and qualitative feedback to identify trends, recurring themes, and customer pain points.
• Translate complex customer data into actionable recommendations linked to business impact.
• Create reports and dashboards and present customer sentiment findings to executives, department heads, and cross-functional teams.
• Facilitate customer experience review meetings and support strategic decisions that improve satisfaction and loyalty.

Requirements

• 3+ years of experience in customer experience, professional services, or customer relationship management.
• Knowledge of customer experience methodologies and best practices.
• Experience with CRM systems and customer feedback management platforms.
• Strong analytical skills, including statistical analysis and reporting.
• Excellent written and verbal communication, presentation, time management, and prioritization skills.
• Current legal authorization to work in Mexico; visa and work permit sponsorship are not available.

Nice to have

• Experience with Qualtrics, SurveyMonkey, survey platforms, or data visualization tools.
• Working knowledge of AWS cloud offerings, cloud industry trends, and new technologies.
• Entry- or mid-level cloud certification, such as AWS Cloud Practitioner.
• Familiarity with AI tools for operational process efficiencies.

Culture & Benefits

• 100% remote work with a worldwide team.
• Medical insurance for employees and eligible dependents.
• Generous holidays, flexible PTO, and competitive phantom equity.
• Paid exams and certifications, professional development planning, and an annual learning and development stipend.
• Peer bonus awards, a laptop and tools, and an equipment and office stipend.
• Inclusive culture with cross-functional collaboration and support for working in a startup environment.