Manager/Senior Manager – Managed Services (IAM)

Location: Canada; remote with travel as required

Company

hirify.global is an IAM professional services firm that designs, deploys, and manages end-to-end Identity and Access Management programs for organizations across North America.

What you will do

• Manage the delivery and support of managed services in large-scale enterprise IT environments.
• Lead operations teams implementing complex IAM and security solutions across client environments.
• Coordinate internal resources, technology partners, application support, and service monitoring.
• Develop service delivery policies, operating procedures, technical strategies, architectures, and roadmaps.
• Manage client relationships, support contract and pricing discussions, and identify additional service opportunities.
• Ensure efficient 24x7x365 support, including after-hours coverage during incidents, maintenance windows, and deployments.

Requirements

• Bachelor’s degree in Computer Science, Mathematics, Engineering, or another technical discipline.
• 5–10+ years of management experience in a technical service organization.
• Experience implementing PAM, IAM, or related security solutions such as SailPoint, Saviynt, BeyondTrust, ForgeRock, or CyberArk.
• Knowledge of secure architectures, network security, IDS, firewalls, VPNs, networking protocols, and enterprise IT practices.
• Proficiency in Unix/Linux and Windows administration, troubleshooting, technical documentation, and client communication.
• Willingness to travel up to 15% of the time and work shifts or non-standard hours, including weekends and after-hours incident support.

Nice to have

• CISSP or a similar security certification.

Culture & Benefits

• Opportunities to work on digital identity projects across North America.
• Focus on learning, career growth, and professional development.
• Respectful, inclusive, and equal-opportunity workplace.
• Emphasis on work-life balance.