Attendance Monitoring Officer (Higher Education)

Location: London, Greater London, United Kingdom; office-based across campuses. Regular evening and weekend work may be required, with meetings and attendance-related activity across different campus sites.

Salary: £28,000–£32,000 per annum

Company

hirify.global is an independent higher education provider offering flexible and inclusive learning across multiple London campuses.

What you will do

• Provide professional, student-focused support for attendance-related queries in person, by email and by telephone.
• Manage attendance cases from first contact through resolution, including follow-up, record updates, referrals and student meetings.
• Monitor attendance data daily, investigate discrepancies, identify trends and maintain accurate records.
• Coordinate early interventions for low or irregular attendance, poor engagement, repeated lateness, return to study and reinstatement.
• Work with academic, Registry, Student Services, Visa Compliance, IT and other teams to support student engagement, retention and compliance.
• Produce reports, support audits and data requests, improve attendance processes, and guide staff on procedures and systems.

Requirements

• Experience in a student-facing, administrative or compliance-focused role.
• Strong customer service and written communication skills, with the ability to communicate clearly, calmly and professionally with students, staff and visitors.
• Ability to manage multiple cases and priorities, follow issues through to resolution, and work independently while meeting deadlines.
• Strong attention to detail, accurate record keeping and confidence handling data and producing reports.
• Confidence handling sensitive information confidentially and in accordance with data protection requirements.
• Ability to build effective working relationships across academic and professional services teams.
• Confident use of Microsoft packages, particularly Excel, Outlook and Word.
• Experience using student information systems, databases or case management systems.

Nice to have

• Experience in a further education or higher education environment.
• Experience with attendance monitoring, student engagement, retention or compliance processes.
• Awareness of UKVI and/or OfS requirements relating to student attendance and engagement.
• Experience using Microsoft Dynamics, attendance platforms or related student systems.
• Confidence using reporting tools or workflow systems for case management and process tracking.

Culture & Benefits

• 40 hours per week in an office-based role with regular interaction across campuses.
• Health benefits, life assurance and salary sacrifice schemes for pensions, cars and cycle to work.
• Annual leave benefits including holiday purchase, additional Christmas leave and carry-over leave.
• Employee Assistance Plan, 24/7 GP access and employee discounts for gyms, shopping and cinemas.
• Some benefits are subject to successful completion of probation.

Hiring process

• Successful applicants must complete pre-employment checks including a criminal records check, two references, ID and Right to Work verification, and education confirmation.