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7 дней назад

Service Centre Supervisor (IT)

10 450 460 - 11 321 943AUD
Формат работы
hybrid
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
Australia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Service Centre Supervisor (IT) (End-User Computing and Teaching Technology): Leading and coordinating end-user computing, AV, collaboration, and Service Centre support across university campuses with an accent on incident management, service performance, and customer outcomes. Focus on supervising technical staff, providing escalation support for complex issues, improving teaching technology services, and managing device lifecycles and technology rollouts.

Location: Brisbane South (Nathan), Queensland, Australia; mix of on-campus and work-from-home options available. May require work across other hirify.global locations.

Salary: AUD 104,504.60–113,219.43 base range plus 17% superannuation; full package range AUD 122,270.38–132,466.72.

Company

hirify.global is a multi-site higher education institution focused on research, academic excellence, and transformative education.

What you will do

  • Lead daily delivery of end-user computing, AV, collaboration, and Service Centre support services.
  • Coordinate incidents, requests, and service tasks against agreed SLAs and service standards.
  • Supervise and develop technical staff, including workload, performance, and capability management.
  • Provide senior technical guidance and escalation support for complex issues.
  • Drive continuous improvement, monitor service performance and feedback, and improve user experience.
  • Support semester readiness, technology rollouts, documentation, and device deployment, maintenance, and decommissioning.

Requirements

  • Relevant tertiary qualifications with subsequent relevant experience, or an equivalent combination of experience, education, and training.
  • Experience supporting end-user computing, teaching technologies, AV, collaboration, or Service Centre environments.
  • Capability to coordinate incidents, requests, service performance, and SLA-driven support.
  • Experience supervising technical staff and providing escalation support for complex issues.
  • Availability to work at the Brisbane South (Nathan) campus and, when required, across other university locations.

Culture & Benefits

  • Continuing full-time appointment with a supportive work environment and flexible mix of on-campus and work-from-home options.
  • Learning and development opportunities and educational staff assistance for future learning.
  • Salary packaging options and corporate health discounts.
  • Generous leave entitlements, including paid parental leave and leave loading.
  • Internal mobility opportunities, wellbeing initiatives, and on-campus gym facilities.
  • Inclusive and respectful workplace committed to diversity, accessibility, and safety.

Hiring process

  • Submit an online application with a covering letter and current CV or resume including full contact details.
  • Applications are open until the position is filled.

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