Credit Risk Performance Manager

Location: London; hybrid working with 3 days in the office per week, based at Osterley or Dublin. Appropriate right to work in the UK is required; visa sponsorship is not available.

Company

Leading media and entertainment business delivering entertainment, sports, news, and arts through innovative products and services.

What you will do

• Deliver accurate, timely, well-controlled monthly credit risk performance reporting focused on stakeholder decisions.
• Connect portfolio trends, drivers, and customer outcomes into clear narratives with implications and recommended next steps.
• Identify emerging risks and opportunities, complete or commission deeper analysis, and translate findings into actionable recommendations.
• Prepare and present concise performance updates for governance forums and senior stakeholders, simplifying complex credit risk topics without losing important detail.
• Improve reporting standards and controls, reduce duplication and manual effort, and develop clearer self-service views.
• Collaborate with Credit Risk, Commercial, Trading, Finance, Product, Operations, and Technology teams while supporting new reporting and governance approaches and sharing good practice in analysis, data visualisation, and storytelling.

Requirements

• Performance reporting, management information, or portfolio insight experience in a bank, lender, credit provider, or similarly data-led regulated environment.
• Demonstrated ability to turn complex information into a clear, balanced narrative with implications, recommendations, and next steps.
• Good understanding of consumer credit performance, portfolio monitoring, and the relationship between customer outcomes, commercial growth, and bad debt.
• Strong working knowledge of Tableau, including exploring data, developing or improving dashboards, and creating visualisations for different audiences.
• Analytical judgement, including investigating root causes, testing assumptions, and distinguishing genuine movement from noise.
• Ability to build trusted relationships, listen to different perspectives, challenge constructively, support clear decisions, adapt communication for senior audiences, and bring people together around shared outcomes.
• Organisation and resilience to manage a recurring reporting cycle alongside deeper analysis and change activity.
• Excellent written and verbal communication, with the ability to make technical and analytical topics easy to understand.
• Strong capability in Excel and PowerPoint for analysis, quality assurance, and senior-level communication, plus experience with large datasets, reporting controls, and data-quality checks.
• Appropriate right to work in the UK.

Nice to have

• SQL skills for independently querying, validating, and exploring data.
• Knowledge of Python or other analytical tools.

Culture & Benefits

• Flexible hybrid working with time at home and in the office.
• Free TV or streaming package, including sports and cinema content.
• Pension contribution of up to 9% from the employer.
• Private healthcare with mental health support, digital GP access, and dental insurance.
• Discounts on products, Sharesave and Tech schemes, and VIP rewards and experiences.
• Commitment to diversity, equal opportunities, reasonable adjustments, and a fair hiring experience.

Hiring process

• Successful applicants must complete a criminal record check.