Customer Engineer

Location: Shanghai, China

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer semiconductor equipment with senior field service engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate directly with customers and coordinate service activities.
• Work in clean-room environments and follow safety, environmental, and personal protective equipment requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and the ability to learn and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and the ability to obtain a passport if travel is required.

Nice to have

• 1–2 years of customer or field service experience in a related technical field.
• Associate degree in electronics or engineering technologies.
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Health and wellbeing programs and employee support.
• Training provided for equipment maintenance responsibilities.
• Full-time employment with approximately 20% travel.
• Relocation eligible.