Field Service Productivity Coordinator (Semiconductor Equipment)

Location: Malta, NY, United States; travel required up to 20% of the time. Relocation eligible.

Salary: $88,000–$121,000 per year

Company

hirify.global develops materials science and engineering solutions, equipment, and services supporting semiconductor chips and advanced displays.

What you will do

• Coordinate Service Orders, Return-to-Stock, Temporary Engineering Stock, parts disposition, tooling readiness, and onsite spares inventories.
• Own operational KPIs, dashboards, reports, aging reviews, corrective actions, and continuous improvement activities.
• Coordinate timecard accuracy, scheduling, vacation planning, job aids, templates, and workflow improvements.
• Maintain SOPs, BKMs, support documentation, training compliance, skill progression, system access, and onboarding coordination.
• Perform quality checks, support ARK verifications, maintain audit-ready operations, and reinforce safety and site standards.
• Prepare customer visit and audit materials, support onsite engagements, and coordinate feedback and follow-up actions.

Requirements

• Experience in field service operations, customer engineering support, logistics, or semiconductor equipment environments.
• Strong organization and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management, workflow, or enterprise systems.
• Ability to coordinate cross-functional actions, maintain accurate systems, and work independently within defined processes.
• A business or technical degree is preferred.

Nice to have

• Experience supporting Customer Engineers or Field Service Engineers.
• Knowledge of materials logistics, RMAs, Temporary Engineering Stock, and Service Order workflows.
• Familiarity with hirify.global customer engineering processes, BKMs, and terminology.
• Experience with operational KPI tracking and continuous improvement.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Comprehensive benefits package supporting employee health and wellbeing.
• Potential eligibility for bonus and stock award programs.
• Regular customer and site engagement with approximately 20% travel.