Senior Service Systems, Infrastructure and Analytics Manager

Location: Boston, MA, United States

Base salary: $134,000–$192,000 per year, plus potential bonus, commission, and equity eligibility.

Company

hirify.global develops technologies and solutions for bioprocessing and the production of biologic drugs.

What you will do

• Define and improve global service business processes, standards, and best practices.
• Lead the design, configuration, implementation, maintenance, and optimization of service systems and infrastructure.
• Design and manage integrations between Salesforce, SAP, internal service applications, reporting platforms, and other business systems.
• Develop master data strategies, governance practices, data flows, automations, dashboards, reports, and KPI frameworks.
• Deliver analytics and visualization solutions using Power BI, Tableau, and related tools.
• Partner with Service, IT, Commercial Operations, Finance, Quality, and Field Service teams while guiding strategic initiatives, training, adoption, and continuous improvement.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field.
• 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.
• Experience supporting field service, technical service, customer support, or equipment-based service organizations.
• Strong experience with Salesforce, SAP, Power BI, Tableau, system integrations, APIs, data flows, reporting frameworks, and business process automation.
• Knowledge of data architecture, master data management, data governance, and data quality practices.
• Working knowledge of SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools.

Culture & Benefits

• Leadership expectations emphasize integrity and compliance, customer focus, collaboration, courage, team empowerment, and accountability.
• Benefits include paid time off, health, dental and vision coverage, retirement benefits, and flexible spending accounts.
• Eligible employees may participate in variable cash programs, and eligible roles may receive equity.