Senior Technical Services Engineer - FlashArray

Location: Primarily onsite at the Dun Laoghaire office in Dublin, Ireland; the role is part of a 24x7 support team and may include nights, weekends, and company holidays.

Company

hirify.global develops data platform and enterprise storage products, including the FlashArray platform.

What you will do

• Resolve complex customer support cases across all severity levels, including escalated service requests and hot escalations.
• Diagnose issues involving FlashArray hardware, software, operating systems, networking, replication, performance, and storage capacity.
• Own customer issues, track them through the ticketing system, and lead clear, professional customer communications.
• Lead large customer calls and coordinate with internal engineering and other departments.
• Create internal and customer-facing FAQ and knowledge-base documentation.
• Train, coach, and mentor junior technical support engineers while managing multiple cases and projects.

Requirements

• At least 3 years of customer-facing technical support experience.
• Subject matter expertise in one or more technologies and proven experience resolving complex customer problems and escalations.
• Strong troubleshooting experience in multi-platform, multi-vendor environments supporting both hardware and software products.
• Knowledge of Linux, Windows, VMware, LANs, WANs, storage area networks, networking, replication, performance, and space-related issues.
• Ability to triage issues, escalate them to the appropriate engineering groups, and work independently with limited day-to-day instruction.
• Ability to work onsite in the Dun Laoghaire office and in an open-office team environment, including alternative hours when required.

Culture & Benefits

• Values include persistence, creativity, teamwork, ownership, and customer focus.
• Supportive environment focused on innovation, professional growth, and collaboration.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with employee resource groups and accessibility accommodations throughout the hiring process.