Developer Support Specialist (Fintech)

Location: Dublin, Ireland

Company

hirify.global provides payment products and services, including solutions for the credit card industry.

What you will do

• Provide accurate technical information, advice, and assistance to clients regarding products and services.
• Research and resolve moderately complex client issues, track issue status, validate corrective actions, and communicate resolutions.
• Participate in discussions with clients, technical teams, account management, vendors, and other stakeholders.
• Analyze client-initiated changes and maintenance requests, verify system changes, and ensure accurate outcomes.
• Interpret technical issues, support root cause analysis, and translate technical changes into clear business terms.
• Develop functional requirements and specifications for client customizations and system changes.

Requirements

• Bachelor's degree or equivalent training and experience.
• At least 2 years of relevant experience, including consulting with clients to meet business needs.
• Effective written and oral communication skills.
• Technical aptitude and the ability to explain technical changes in understandable business terms.
• Ability to solve problems using experience and good judgment within established procedures.

Nice to have

• At least 4 years of relevant experience.
• Experience in the credit card industry.

Culture & Benefits

• Ongoing education in the industry, systems, modules, and products.
• Opportunities to build productive relationships with internal teams and clients.
• Work on client-focused technical problem solving and product improvement.