Junior Field IT Support

Location: Dublin, Ireland; onsite. Ability to travel is required, including work at festivals and outdoor events. Night, weekend, and holiday work may be required.

Company

hirify.global operates Ticketmaster, providing ticketing technology and support for live events, venues, clients, and fans.

What you will do

• Install, configure, test, support, upgrade, and replace Ticketmaster hardware and proprietary software.
• Support ticket printers, handheld devices, point-of-sale systems, wireless access points, switches, bridges, and related network equipment.
• Diagnose and remediate technical issues remotely and onsite, including during festivals and outdoor events.
• Raise incidents, maintain incident and asset management records, and update technical and operational documentation.
• Coordinate with clients, third-party providers, contractors, and internal teams during installations and support activities.
• Provide onsite end-user training and demonstrations of Ticketmaster products while following technical standards and procedures.

Requirements

• Fluent English is essential.
• Interest in or knowledge of Microsoft technologies and mobile device applications.
• Interest in learning wired and wireless networking technologies and products.
• Strong aptitude for understanding technical and non-technical concepts, with good communication and interpersonal skills.
• Detail-oriented, organised, adaptable, and committed to professional development in a junior support role.
• Valid clean driving licence and willingness to travel are required.

Culture & Benefits

• Customer-focused, Fan First environment supporting live-event experiences.
• Work across Ticketmaster and Live Nation business units, client sites, venues, festivals, and events.
• Inclusive workplace focused on belonging, teamwork, integrity, and reliability.
• Support for professional and personal development, new experiences, and work-life balance.
• Permanent contract with 40 hours per week.