Support Engineer Tier 3 (Cybersecurity)

Location: Israel

Company

hirify.global provides continuous security validation solutions that help organizations assess and improve their cybersecurity posture.

What you will do

• Serve as the final escalation point for complex and critical production issues.
• Investigate backend services, databases, customer-side agents, and customer environments.
• Analyze application, system, and agent logs to identify root causes.
• Resolve performance, scalability, stability, networking, proxy, and firewall issues.
• Partner with R&D engineers on debugging and permanent fixes.
• Provide technical guidance and mentoring to Tier 2 support engineers and document technical findings.

Requirements

• Strong background in technical support engineering, backend engineering, or production engineering.
• Experience troubleshooting complex distributed systems and using logs and observability tools.
• Strong understanding of TCP/IP, DNS, proxies, and firewalls, including proxy-related troubleshooting.
• Experience with Windows, Linux, macOS, and agents or services running on customer machines.
• Strong debugging, analytical, problem-solving, and issue-ownership skills.
• Proactive approach focused on quality, engineering best practices, and long-term solutions.

Nice to have

• Cybersecurity background or strong interest in cybersecurity.
• Experience with endpoint agents, sensors, or security products.
• Experience with AWS, Azure, or GCP.
• Familiarity with microservices and distributed architectures.
• Experience working closely with R&D teams.

Culture & Benefits

• Work with a team developing continuous security validation products.
• Collaborate closely with R&D engineers to improve product quality and customer outcomes.
• Contribute to proactive issue prevention and long-term engineering improvements.