Senior Client Success Manager (Core Banking Solutions, German Speaking)

Location: London, United Kingdom; hybrid work with three days per week in the office

Company

hirify.global provides fintech and core banking solutions that support financial institutions, corporates, and governments across Europe and beyond.

What you will do

• Build trusted relationships with senior client stakeholders and act as a strategic post-sales partner for hirify.global Core Banking Solutions.
• Manage German-language communication with client stakeholders and coordinate effectively with international stakeholders in English.
• Develop joint success plans that translate client priorities into measurable outcomes, milestones, ownership, and adoption targets.
• Lead client success, governance, and value-review conversations while coordinating Sales, Product, Professional Services, Renewals, and Support.
• Monitor client health, engagement, adoption, and service signals; identify risks and drive issues through to resolution.
• Support retention, renewals, expansion opportunities, and sustainable account growth by communicating delivered client value.

Requirements

• Fluent German and English, with the ability to lead complex business and stakeholder conversations in both languages.
• Experience in Client Success, Account Management, Client Services, or a comparable client-facing role in banking technology, fintech, or financial services.
• Experience working with banks or other financial institutions in complex technology or service environments.
• Understanding of core banking operations and the challenges faced by financial institutions.
• Strong experience managing complex senior-level client relationships and translating strategic objectives into measurable plans.
• Strong communication, presentation, negotiation, analytical, and stakeholder-management skills, including cross-functional leadership.

Nice to have

• Experience supporting clients in Germany or other German-speaking markets.
• Experience with enterprise core banking platforms, banking transformation, implementation, or technology-modernisation programmes.
• Familiarity with regulated European banking environments.
• Experience coaching colleagues or developing Client Success practices.

Culture & Benefits

• Work collaboratively across client, product, technical, commercial, and delivery functions.
• Help financial institutions maximise the value of technology supporting critical banking operations.
• Develop deep expertise in hirify.global Core Banking Solutions.
• Contribute regional client insight to future solution and service priorities.
• Work in a Client Success organisation focused on adoption, value realisation, retention, and sustainable growth.