4 дня назад
Service Desk Analyst (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Desk Analyst (iGaming): Providing first-line IT support and maintaining IT systems for an online gaming business with an accent on incident resolution, service request management, and user communication. Focus on prioritizing and escalating incidents, performing system maintenance, supporting software installations, and documenting solutions according to ITIL practices.
Location: North London, UK
Company
Online gaming company serving a growing global customer base through technology and innovation.
What you will do
- Provide first-line IT support through phone, email, and chat.
- Log, prioritize, categorize, and manage incidents and service requests throughout their lifecycle.
- Escalate complex issues to higher-level support teams when needed.
- Perform routine IT system checks and maintenance tasks.
- Assist with software installations and updates.
- Communicate with users, follow up on resolutions, and create knowledge base articles.
Requirements
- Ability to provide first-line IT support and resolve user issues.
- Understanding of incident and service request management.
- Ability to prioritize issues based on impact and urgency.
- Ability to follow ITIL best practices and IT policies.
- Clear communication and customer service skills.
- Availability to work in North London, UK.
Culture & Benefits
- Opportunity to build a career in the online gaming industry.
- Exposure to current technology and innovation.
- Work with a global customer base.
Hiring process
- Applications typically take approximately five minutes to complete.
- If no response is received within two weeks, the application should be considered unsuccessful.
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