Site Support IT Engineer - Warton

Location: Primarily site based at Warton, United Kingdom, with support for Samlesbury, Preston, and other nearby sites. Full-time, Monday–Friday, 37.5 hours per week between 07:00 and 19:00.

Company

hirify.global provides technology and IT services for enterprise and government customers.

What you will do

• Provide on-site field support, including installation, servicing, repair, and break-fix support for managed systems and devices.
• Diagnose, analyze, test, and resolve software and system faults while escalating issues when necessary.
• Perform device security audits by scanning and reporting on network-connected data-holding equipment.
• Manage assets, stock, and the lifecycle of loan user equipment.
• Act as the central customer contact and keep customers informed about issue status.
• Collaborate with client engineers on requirements, design changes, technical information, and solution development.

Requirements

• SC Security Clearance, or the ability to obtain it.
• British nationality is required because of customer security obligations.
• Right to work in the United Kingdom and eligibility to meet applicable UK Government and contractual personnel security and residency requirements.
• Experience supporting customer technology requirements and working with hardware, software, operating systems, programming languages, and related equipment.
• Experience with process or system design concepts and engineering principles and practices.
• Ability to work on site and support nearby customer locations as required.

Nice to have

• Basic networking knowledge, including patching and tracing switch information.
• Experience with the ServiceNow ticketing system.

Culture & Benefits

• In-person collaboration with flexibility supporting wellbeing, productivity, and individual work styles.
• Access to a large library of training courses and professional accreditations.
• Personal pension plan.
• Private medical cover and life insurance.
• Flexible holiday options and other flexible benefits.