Technical Product Support Engineer (Semiconductor)

Location: Hwaseong-Lucestar and Pyeongtaek-NF Summit, South Korea; travel required 50% of the time

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Provide technical support for customer equipment, including escalations, fleet performance, installations, improvement programs, and upgrades.
• Act as the field escalation point between customers and internal divisions, supporting engineers and technicians with troubleshooting, repair, and debugging.
• Support alpha and beta site installations, operation, calibration, servicing, and testing of new hardware, software, and processes.
• Review engineering change orders and communicate validated fixes and technical improvements to field teams.
• Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Create and review technical documentation, support plans, CENs, and BKMs, and ensure implementation in the field.

Requirements

• Conceptual and practical expertise in the relevant technical discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the role integrates with other business areas.
• Ability to solve complex problems by analyzing information from multiple sources and applying sound judgment.
• Ability to explain difficult or sensitive technical information and build consensus.
• Ability to support colleagues with less experience and lead small projects with manageable risks and resources.
• Willingness to travel 50% of the time and work at the specified South Korean customer locations.

Nice to have

• Knowledge of PVD and ETCH products.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs.
• Support for personal and professional growth.
• Regular employment with full-time status.