Executive Director, Patient Experience (Healthcare)

Location: US - California - Los Angeles

Salary: $258,863.25–$350,226.75 annually

Company

hirify.global is a biotechnology company developing and delivering medicines for serious illnesses across oncology, inflammation, general medicine, and rare disease.

What you will do

• Establish the vision, strategy, operating model, and priorities for the Patient Experience Center of Excellence within Patient Access & Reimbursement.
• Lead, coach, and develop Patient Experience leaders who partner with brand teams across multiple therapeutic portfolios.
• Connect brand strategy with patient support, access, reimbursement, and service model priorities.
• Guide the design of future-state patient and HCP journeys and translate insights into capability requirements and roadmaps.
• Lead portfolio governance, intake, prioritization, investment recommendations, performance scorecards, and executive business reviews.
• Coordinate cross-functional partners across patient support operations, field capabilities, analytics, technology, affordability, and engagement.

Requirements

• Doctorate degree and 6 years of marketing experience, or master’s degree and 10 years of marketing experience, or bachelor’s degree and 12 years of marketing experience.
• At least 6 years of managerial experience or leadership experience directing teams, projects, programs, or resources.
• Experience in patient access, access marketing, patient support, market access, brand marketing, or a related healthcare field.
• Experience leading enterprise, portfolio, or cross-functional strategy and planning in a matrixed organization.
• Understanding of U.S. payer dynamics, reimbursement, patient access barriers, and patient support capabilities.
• Executive communication, facilitation, strategic thinking, change leadership, and the ability to influence senior stakeholders.

Nice to have

• Advanced degree in business, marketing, healthcare, public health, or a related field.
• Experience improving patient or HCP experiences across complex access journeys.
• Experience establishing performance measures and translating results into executive insights and recommendations.

Culture & Benefits

• Collaborative, innovative, science-based, and inclusive work environment.
• Health, dental, vision, life, disability, and flexible spending benefits.
• Retirement and savings plan with company contributions.
• Annual bonus program and stock-based long-term incentives.
• Paid time off plans and biannual company-wide shutdowns.
• Flexible work models where applicable, along with career development opportunities.