Senior Manager, Client Consulting - Technology

Location: Tokyo, Japan; at least 3 days in the office

Company

hirify.global provides payments technology and facilitates transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Act as the primary client liaison and escalation point for operational issues, service changes, and system enhancements.
• Coordinate internal resources and lead operational initiatives, special projects, and continuous improvement plans.
• Manage problem and communications processes for critical client or hirify.global issues, including recovery efforts for service interruptions.
• Educate and train clients on best practices for hirify.global Commercial and Money Movement Solutions products.
• Engage Technology and Product organizations to identify permanent solutions and improve operational processes.
• Represent customer change requests, negotiate expectations, and support cross-functional service delivery initiatives.

Requirements

• 8 or more years of relevant experience with a bachelor's degree, or 5 or more years with an advanced degree, or 2 years with a PhD.
• Experience acting as a client liaison and escalation point, managing operational initiatives, and coordinating internal resources.
• Experience in problem management, critical issue communications, client training, and cross-functional service delivery.
• Experience engaging Technology and Product teams to resolve operational issues and implement process improvements.
• Experience representing and negotiating customer change requests.
• Digital fluency, including the ability to use emerging technologies such as Generative AI tools.

Nice to have

• 9 or more years of relevant experience with a bachelor's degree, or 7 or more years with an advanced degree, or 3 years with a PhD.
• Operational experience with card, remittance, and money movement solutions.
• Experience with authorization and clearing, client connectivity, and settlement.
• Experience connecting client operational needs to business drivers and supporting growth initiatives.

Culture & Benefits

• Work that supports payment technology and customer operations at global scale.
• Hybrid working arrangement with at least three office days per week.
• Cross-functional collaboration with client, Technology, Product, and internal service delivery teams.