Support Engineer (Fintech)

Location: Huntington Beach, California, United States (Hybrid)

Salary: $80,000–$90,000 base annually plus bonus

Company

hirify.global provides loan management software for private lenders and is developing AI-native lending tools.

What you will do

• Investigate escalated technical issues through reproduction, backend analysis, root-cause identification, and workaround development.
• Own complex support issues involving APIs, SmartView, SQL, databases, and software integrations.
• Develop custom SQL and API-based solutions for customer-facing problems outside standard support workflows.
• Create detailed defect reports, document reproduction steps and expected behavior, and track issues through resolution.
• Test defects and fixes, validate interim workarounds, and minimize customer impact.
• Guide Tier 1 Support Specialists and collaborate with Engineering, Product, and Customer Success while communicating with customers by phone, email, and chat.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent experience.
• 5+ years of experience in technical support, support engineering, or software QA, preferably in B2B SaaS or fintech.
• Strong troubleshooting and debugging skills, including log analysis, error tracing, and root-cause isolation.
• Working knowledge of APIs, SQL databases, and software integrations.
• Experience with bug-tracking and support platforms such as Azure DevOps, HubSpot CRM, or similar tools.
• Strong written and verbal communication skills and the ability to work cross-functionally.

Nice to have

• Experience with mortgage, lending, loan origination, or loan servicing software.
• Familiarity with Azure, AWS, or SaaS infrastructure concepts.
• Technical writing, Microsoft Excel, data analysis, formulas, and logical reasoning experience.

Culture & Benefits

• Hybrid work environment with hands-on, collaborative team interaction.
• Medical, dental, and vision coverage.
• 401(k) matching and wellness programs.
• Professional development and employee recognition programs.
• Team-building activities and on-site amenities.