Technical Support Engineer (SaaS)

Location: Hybrid, two days per week in the office in San Francisco, New York City, Seattle, or Little Rock, United States. Standard working hours are 9am–5pm with some flexibility; occasional on-call or weekend availability may be required.

Annual base compensation: $75,000–$109,000.

Company

hirify.global provides data collaboration technology for brands, retailers, financial services providers, healthcare innovators, and marketing AI applications.

What you will do

• Resolve client technical support tickets and provide troubleshooting guidance.
• Manage a support ticket queue and follow issues through to completion.
• Provide technical support to brands, advertisers, agencies, financial institutions, and data providers.
• Diagnose complex system issues by querying databases, analyzing logs, and investigating beyond step-by-step instructions.
• Collaborate with the Global Customer Support team and internal stakeholders to improve customer experiences.

Requirements

• Bachelor’s degree or equivalent.
• 2+ years of experience in advertising technology, marketing services, or software technology in customer support or delivery services.
• Experience with advertising technology, marketing technology, or SaaS support.
• Proven ability to resolve customer issues quickly and develop sustainable solutions.
• Strong communication, problem-solving, follow-through, and collaboration skills.
• Ability to work effectively in ambiguous situations and learn new technical and non-technical skills.

Nice to have

• Familiarity with SQL querying, including executing, understanding, and modifying existing queries.

Culture & Benefits

• Individual contributor role; managerial experience is not required.
• Flexible schedule within the standard working window.
• Work with cross-functional customer support and technical teams.
• Occasional on-call or weekend availability may be needed.