Director, Technical Support Engineering (Semiconductor)

Location: Remote in the United States; California is specified, and employees cannot be located in AL, AK, AR, DE, GA, HI, IL, IA, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, or WY.

Salary: $192,400–$252,525 per year, with the stated range applying to Livermore, California.

Company

hirify.global provides semiconductor test and measurement technologies and services across the product lifecycle, serving customers through facilities in Asia, Europe, and North America.

What you will do

• Lead the global Technical Support Engineering organization across all hirify.global product lines.
• Manage technical escalations, complex customer issues, root-cause analysis, corrective actions, and advanced failure analysis.
• Establish global service readiness standards, troubleshooting procedures, documentation, repair methodologies, and deployment qualification criteria.
• Partner with Engineering, Product Management, Manufacturing, Quality, and Global Service Operations to improve product reliability and customer support.
• Own technical training, certification, competency models, knowledge management, and career development programs.
• Define support KPIs and lead continuous improvement initiatives focused on resolution speed, reliability, efficiency, and customer satisfaction.

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Semiconductor Engineering, or a related technical discipline; a master’s degree is preferred.
• At least 12 years of relevant leadership experience with a bachelor’s degree, 10 years with a master’s degree, or 8 years with a PhD, or equivalent experience.
• Experience leading technical engineering, customer support, field service, or semiconductor equipment organizations.
• Strong understanding of semiconductor manufacturing, testing, measurement, wafer probing, or related semiconductor capital equipment.
• Experience supporting products from new product introduction through sustaining engineering and end-of-life.
• Expertise in troubleshooting, root-cause analysis, failure analysis, FMEA, service readiness, design for serviceability, reliability engineering, and technical escalation management.

Culture & Benefits

• Day-shift schedule with a customer-focused, collaborative, and accountable working environment.
• Medical, dental, vision, life insurance, disability coverage, and paid time off.
• 401(k) with company match, employee stock purchase plan, and flexible spending or savings accounts.
• Quarterly profit-sharing bonuses.
• Equal employment opportunity across protected characteristics.