Technical Support Specialist

Location: Remote, Italy; willingness to travel in Europe required

Company

JLG, an Oshkosh company, provides access equipment, training, and support for the construction and access industry.

What you will do

• Troubleshoot root causes of technical issues across JLG, Hinowa, and AUSA equipment, including telehandlers and aerial work platforms.
• Support internal and external customers through phone, email, face-to-face communication, and other channels.
• Provide repair guidance and mentor associate-level Technical Support Specialists.
• Communicate service bulletins, information notices, and product updates to customers and internal stakeholders.
• Develop a knowledge database for customer self-help and self-diagnosis.
• Lead training activities, analyze repair data, and participate in new product development and engineering change reviews.

Requirements

• High school diploma or equivalent.
• Five or more years of experience in the field or a related area.
• Excellent written and verbal English communication skills.
• Willingness to travel in Europe.
• Strong problem-solving skills and attention to detail.

Nice to have

• Associate degree in a relevant field.
• Experience in a contact center or hands-on equipment repair.
• Experience troubleshooting manufacturing equipment.

Culture & Benefits

• Customer-focused technical support within a global access equipment organization.
• Opportunities to collaborate with customers, engineering, service, and technical support teams.
• Continuous internal and external product training.